Customers can request a return or replacement if the delivered gym flooring products are defective, damaged, or different from the confirmed order. Such requests should be submitted within 7 days of delivery to be considered valid under our policy.
- Returned products should be in their original condition and should not show signs of:
- Damage caused after delivery in the custody of the buyer.
- If found scratches, stains, cuts, or misuse which were not detected at the time of delivery.
- Missing accessories or changed packaging which differ from the original parcel.
- If customers recorded clear evidence at the time of opening, it is better to share pictures or video.
There are certain products that cannot be returned or refunded due to their customization and personalization as per the customers’ needs. They include:
- Customized sizes and shapes of gym floor tiles are made to order shapes.
- Personalized flooring tiles with customized logos and designs prepared at order.
- Customized flooring materials imported at specific orders according to the client’s choice.
- Open packs of glue and installation equipment came with the product.
If your request gets approval for replacement, our support team will inspect and verify the reported issue. Customer needs to submit the following information required by our company:
- Copy of invoice or payment confirmation as per record of the company.
- Delivery or shipping details to verify the specific product.
- Images or video evidence of product defects or damages found in the shipment.
Refunds usually require some time due to complex banking processes and transactions. Only a successful inspection and approval of the returned items are eligible to get the refund claims. Approved refunds are sent through the same payment method used at the time of purchase.
After approval, Gym Tile Dubai set a specific pattern of a replacement that depends on product availability. If the same flooring design or tile type is unavailable, customers have the option to choose an alternative product with similar price and other specifications.
Here are some essential details to understand the overall refund policy, so note the following refund guidelines:
- Installation charges are generally non-refundable due to labor cost and consumption of material.
- Delivery or shipping fees are not refunded unless the error was caused by our company.
- Refund timelines can vary that depend on the payment provider, banking process, and financial channel policies.
Clients who are interested in canceling their orders are advised to reach out to us as soon as possible. Refunds for orders canceled before the order processing, shipping, or customization are possible depending on the status of the order at that point. In case of customization and manufacturing, we do not accept cancellation of orders for customized flooring.
Gym Tile Dubai offers quality floor products to all our clients along with quality services and customer support whenever needed. The return policy has been framed with the purpose of making the entire process of order replacement and refunds smooth and easy.
If still you have any concern regarding any of these policies, please do not hesitate to contact our customer support team.
